1. Right of withdrawal

The customer-consumer (ie a natural person who purchases the goods for purposes not related to his professional activity) can exercise the right of withdrawal (and withdraw from the contract for any reason).
To exercise this right, the customer must send  Calzature Durello  a communication within 14 working days from the date of delivery of the goods.
Please note: customers who purchase with a VAT number cannot exercise the right of withdrawal.

The right of withdrawal is however subject to the following conditions:

  1.  The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment);
  2.  To limit damage to the original packaging we recommend, when possible, to put it in a second box (the application of labels or adhesive tapes on the original product packaging is prohibited);
  3. The shipment, until the arrival in our warehouse, is under the complete responsibility of the customer;
  4. The transport costs for returning the goods are free in Italy if the item purchased has a value greater than € 50, while abroad if the item purchased has a value greater than € 100, otherwise they are charged to the customer.

Calzature Durello is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments. In no case will not be collected parcels on delivery or carriage forward.

  • REFUND CUSTOMERS ITALY

Without prejudice to any repair costs for damage to the original packaging, Calzature Durello will reimburse the customer the amount already paid for the product, excluding transport costs in the aforementioned cases, by means of a reversal of the amount charged to the credit card. Credit or by bank transfer. In the latter case, it will be the customer’s responsibility to promptly provide their bank details (IBAN code).

For orders paid with PayPal the amount will be returned to the original account.

The refund will be issued in the same currency as the original purchase; any differences in amount due to exchange rate fluctuations cannot be refunded.

The refund amount will be available again in your account within a maximum of 10 working days .

  • REFUND FOR FOREIGN CUSTOMERS

The conditions remain the same as those mentioned for the reimbursement of Italian customers except for those relating to transport costs. The shipping cost for the return of the purchased product is free if the purchased item has a value greater than € 100, otherwise it is charged to the customer; for countries outside the EU, the costs of import taxes will be deducted from the final refund.

  • WHEN THE RIGHT OF WITHDRAWAL EXPIRES

The right of withdrawal lapses in cases where  Calzature Durello ascertains:

  1. Even partial use of the asset;
  2. The lack of the external packaging and / or the original internal packaging;
  3. The absence of integral elements of the product;
  4. Damage to the product for reasons other than its transport.

In the cases indicated above,  Calzature Durello will return the purchased good to the sender, charging the shipping costs to the sender.

  • COMMUNICATIONS AND COMPLAINTS

All communications or any complaints by the Customer against  Calzature Durello relating to the Purchase Agreements must be addressed to the Customer Service by writing to  [email protected] .

  • JURISDICTION

The Purchase Agreement between the Customer and Calzature Durello is concluded in Italy and governed by Italian law. For any dispute, the Judicial Authority of Padua will be competent.

  • TREATMENT OF PERSONAL DATA (PRIVACY)

For the discipline of the processing of personal data by Calzature Durello  , please refer to the dedicated area of the site, see the privacy section .

2. How to make a return

  • ITALY

To request a return of an item purchased on calzaturedurello.com you will need to return it within 14 days from the date of receipt of your order.

Free shipping costs if the item purchased has a value greater than € 50, otherwise charged to the customer .

  • ABROAD

To request a return of an item purchased on calzaturedurello.com you will need to return it within 14 days from the date of receipt of your order.

Free shipping costs if the purchased item has a value greater than € 100, otherwise charged to the customer .

The options for returning the goods are as follows:

  • From home or alternative address
    Contact our customer service by phone or email to organize the collection of the goods by courier within 24 / 48h. The goods must be intact, returned in the original packaging and placed in a shipping box.
  • Shop
    The purchased goods must be intact and returned in the original packaging with the receipt. It is not mandatory to return the shipping box.

PLEASE NOTE
The footwear and / or accessories must be returned including the box and / or bag in which they were found, the tags and any other part that compose them (detachable parts, laces, strings, etc.). Remember that the sales box is also considered part of the product so it must not be damaged in any way (no holes, writing, scotch tape, etc.).

To send us the return you can reuse the plastic bag or cardboard packaging you received, remember to remove or cover the labels previously used by the courier . Alternatively, you can use any other packaging sealing it with tape.

Calzature Durello is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments. For further information, go back to point 1 relating to the  right of withdrawal .

We remind you that the right of return lapses:
1) Partial use of the goods;
2) Lack of the original packaging;
3) Absence of integral elements of the product;
4) Damage to the product for reasons other than transport.

3. How to make an exchange

You have the right to exchange within 14 days from the date of receipt of your order.

You can change:

  •  Cut
  •  Color
  •  Item

The options for returning the goods are as follows:

  •  From home or alternative address
    Contact our customer service by phone or email to organize the collection of the goods by courier within 24 / 48h.
    The goods must be intact, returned in the original packaging and placed in a shipping box.
  • Shop
    The purchased goods must be intact and returned in the original packaging with the receipt.
    It is not mandatory to return the shipping box.

Calzature Durello is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments. For further information, go back to point 1 relating to the  right of withdrawal .

4. Refund 

The refund will be made with the same payment method used for the purchase, excluding cash on delivery (Italy only) which will be re-credited by bank transfer within 10 working days.

If it takes more than 10 working days but your bank account is not yet available for a refund, please check with your bank so that they can help you verify that the transaction was successful.

A discount coupon may be requested for the total return of the item / s for future purchases.

For non-EU customers, the import costs will be deducted from the total refund.

For Italian customers, the price of the item and the cost of shipping will be refunded only if the value of the item exceeds € 50.

For EU customers, the price of the item and the cost of shipping will be refunded only if the value of the item exceeds € 100.